About The Company
Guardian Travel Group is one of the fastest-growing group travel companies in the United States. Founded by a former educator and directed by a team of seasoned experts, we specialize in curating custom educational experiences for groups of all varieties and sizes.
With thousands of successful trips under our belt, we continue to set new industry standards of blending educational objectives with seamless travel experiences worldwide. Our team develops and coordinates each custom trip in meticulous detail from start to finish.
From the earliest idea of a travel plan, to sending a custom proposal, to waving a group off at the airport, and to our on-call personnel handling all post-departure needs, our team understands the intricacies of group travel in all its phases. We aim to leave each group director, traveler, and loved one with the peace of mind that their group travel logistics are in good hands. Every trip we develop reflects our team’s dedication to providing each group with unforgettable adventures and unparalleled service.
About the Role
Operations Coordinators are the backbone of Guardian Travel Group. They build and book memorable group travel experiences, develop strong vendor relationships, and help ensure every trip is planned and delivered successfully.
Guardian Travel Group is seeking an organized, detail-oriented, and dedicated professional who takes pride in delivering exceptional service. The Operations Team works diligently, efficiently, and independently to achieve company goals while supporting clients, travelers, vendors, and internal teams.
The Operations Coordinator is responsible for researching destinations, designing and pricing itineraries, coordinating trip details, and booking travel arrangements for domestic and international group tours. This role works closely with sales staff, clients, travelers, and vendors throughout the trip planning and booking process.
The ideal candidate is an excellent communicator, highly organized, responsive, accountable, and committed to providing accurate and thoughtful travel solutions.
Responsibilities
• Research attractions, restaurants, and more for popular destinations
• Design trip itineraries for domestic and international destinations
• Customize itineraries per client requests
• Build pricing for trips, including quotes from airlines, motorcoach providers, and hotels
• Create trip inclusion documents that cater to travelers
• Share detailed trip proposals that entice clients to contract with Guardian Travel Group
• Book all aspects of assigned trips, including transportation, overnight accommodations, attractions, restaurants, performance venues, clinics/workshops, and more!
• Maintain a strong working relationship with vendors
• Keep organized records for all trip proposals and bookings
• Collaborate with sales staff to assist clients throughout the trip building and booking process
• Communicate with Guardian staff, clients, and travelers on details regarding trips
• Attend a weekly Operations Team meeting, daily 1-on-1 meetings, and other meetings as necessary Abilities and Characteristics Communication
• Demonstrates exceptional proficiency in both verbal and written communication, ensuring clarity, coherence, and appropriateness in all interactions.
• Articulates ideas and information fluently, tailoring communication styles to suit various audiences, including colleagues, clients, travelers, and vendors.
• Displays a high degree of responsiveness, promptly addressing inquiries, requests, and issues with a keen sense of accountability.
• Takes ownership of tasks and projects, ensuring they are completed accurately and within established timelines. Organized and Detail-Oriented
• Utilizes organizational tools and systems to streamline workflows, track progress, and maintain a structured work environment.
• Exhibits meticulous attention to detail, consistently producing work that is accurate, thorough, and free from errors. Time Management Skills
• Effectively allocates time and resources to tasks and projects, prioritizing activities based on urgency, importance, and deadlines.
• Adheres to schedules and timelines, ensuring timely completion of assignments while maintaining a high standard of quality. Honest and Dedicated
• Operates with a high degree of integrity and transparency, consistently upholding ethical standards and fostering trust among colleagues and clients.
• Takes pride in being a reliable and trustworthy team member, contributing to a positive and collaborative work environment.
Required Skills and Characteristics
Communication
Demonstrates exceptional verbal and written communication skills.
Communicates clearly, professionally, and appropriately with colleagues, clients, travelers, and vendors.
Adjusts communication style to meet the needs of different audiences.
Responds promptly to questions, requests, and issues.
Takes accountability for communication and follows through on commitments.
Organization and Attention to Detail
Uses organizational tools and systems to manage workflows, track progress, and maintain accurate records.
Demonstrates meticulous attention to detail.
Produces thorough, accurate, and error-free work.
Effectively manages multiple trip proposals, bookings, deadlines, and client requests.
Time Management
Prioritizes tasks based on urgency, importance, and deadlines.
Manages time and resources effectively across multiple projects.
Meets schedules and deadlines while maintaining a high standard of quality.
Works independently while keeping the appropriate team members informed of progress.
Integrity and Dedication
Operates with honesty, integrity, and transparency.
Builds trust with colleagues, clients, travelers, and vendors.
Takes pride in being reliable, dependable, and accountable.
Contributes to a positive, collaborative, and service-oriented work environment.
Demonstrates a genuine commitment to Guardian Travel Group and the services we provide.
What Success Looks Like
Success in this role means creating well-planned, accurately priced, and thoughtfully customized travel experiences while maintaining strong relationships with clients, vendors, and internal teams. The successful candidate will consistently deliver reliable work, communicate proactively, meet deadlines, and contribute to the overall success of Guardian Travel Group’s tours.
Salary and Benefits
$40,000 annually + tour profit-sharing bonuses paid quarterly
Benefits Include:
Medical
Vision
Dental
Retirement Savings:
401(k) with up to 4% contribution match
Paid Time Off
28 PTO days per year
8 holidays (substitutions allowed)
10 vacation days
8 sick days
2 personal days
Great travel opportunities!
The past year has included company trips to Nashville, New Orleans, Orlando and Mexico!
