GMGT’s Trip Protection Plan (TPP) is not an insurance plan. This plan provides financial assistance for both group and individual cancellation.  The TPP may be offered at the time of deposit when enrolling in the trip.  If the TPP is offered, it must be purchased within 14 days of the trip deposit.  All purchases of the plan are non-refundable, non-transferable, and do not count towards the trip refund amount should a cancellation claim be made.  Any purchases of the TPP 14 days after the deposit will not result in obtaining a plan.  Please contact our Customer Service Team at CustomerService@guardiantravelgroup.com within 14 days of purchasing the plan if your payment was not made within the allotted timeframe to receive a refund of the premium paid for TPP. For groups paying by check, the deposit refers to the participant's first individual trip contribution, not any deposit on behalf of the group to secure vendor contracts.

Cancellation by the entire group must be made at least 72 hours before the trip start time.  Any cancellation less than 72 hours from departure will result in no refund.  The start time is determined by the first time listed on the itinerary, which includes time to meet at the organization’s address, the airport, or any other location determined by GMGT and the group leader.  Group cancellations will be refunded in full, which may be in the form of their original currency and potentially travel and vendor vouchers.  The vouchers are dependent on our third-party vendors, who are used for each individual trip.  If your trip included flights, the voucher could potentially include a credit for the same airline for the intended group trip.  Any voucher changes, fees, policies, and expirations are subject to the terms and conditions of each group department of the respective airlines to which the flight voucher belongs.

Individual cancellations must be made at least 72 hours before departure.  Any cancellation less than 72 hours from the trip start time will result in no refund.  Individual refunds will be for the amount paid towards the trip, less the purchase cost of the TPP, and less the trip's service charge.  The service charge will be 20% of the total cost of the trip package, regardless of the amount paid.  A TPP refund submission will result in a refund of up to 80% of the travel package payments.  

 

If the TPP is included in the travel package price, the TPP amount and the travel package price will be available for your information at registration.  The TPP is a premium for coverage and is never refundable.  Refunds will be in the form of their original currency and potentially travel and vendor vouchers.  The vouchers are dependent on our third-party vendors, who are used for each individual trip.  If your trip included flights, the voucher could potentially include a credit for the same airline for the intended group trip.  Any voucher changes, fees, policies, and expirations are subject to the terms and conditions of each group department of the respective airlines to which the flight voucher belongs.

All cancellations must be submitted via email by the required date and time at CustomerService@guardiantravelgroup.com.  No cancellations for groups or individuals will be honored in any other way. The individual cancelling the travel package must state that they are cancelling their travel package for the trip participant, the group name and trip location, and the traveling participant’s name or names if cancelling multiple people.  If a payment is incomplete and the package is cancelled, the participant must contact Customer Service to request any refund due under the Trip Protection Plan (TPP). Refunds related to TPP will not be processed automatically.