1. Introduction & Consent

This SMS Privacy Policy describes how we collect, use, and protect your personal information in connection with our text messaging program. By opting in to receive text messages from Guardian Travel Group, you agree to the terms of this policy. We use HubSpot to deliver our messages. Your consent to receive automated marketing text messages is not a condition of any purchase.
 

2. Information We Collect

When you opt in to our SMS program, we collect personal information such as your mobile phone number, your name (if provided), and any information you provide in your message responses. We may also collect metadata about your messages, such as timestamps and delivery status.
 

3. How We Use Your Information
We use the information we collect to:
Send you promotional and marketing messages about our products and services.

Provide you with trip updates, reminder notifications, and other transactional information.

Respond to your customer service requests.

4. Sharing & Disclosure
We do not sell, rent, or share your personal information or SMS opt-in consent with any third parties for their own marketing or promotional purposes.
We may share your information with trusted third-party service providers who help us deliver our SMS messaging services, such as our SMS platform provider, phone carriers, and other vendors who assist in the delivery of text messages. These providers are contractually obligated to keep your information secure and are prohibited from using it for any other purpose.

5. User Rights, Opt-In, and Opt-Out
You can opt-in to our SMS program by emailing customer service at customerservice@guardiantravelgroup.com. You can cancel the SMS service at any time by texting STOP to the number you received messages from. After you send the STOP message, we will send you one final message confirming your unsubscribe status. You will no longer receive text messages from us unless you opt in again.
For assistance, text HELP to the same number, or contact us at customerservice@guardiantravelgroup.com.

6. Program Details
When you opt in, you agree to receive recurring automated marketing and informational text messages from Guardian Travel Group. Message frequency will vary.
Message and data rates may apply. Check with your mobile carrier for details.
Carriers (e.g., T-Mobile, AT&T, Verizon) are not liable for delayed or undelivered messages.

7. Data Security and Retention
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. We will retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

8. Changes to This Policy
We may update this SMS Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website or by sending you a text message.